Cart abandonment

Cart abandonment happens mostly due to checkout friction, surprise costs, or distraction. Some is recoverable via email; more is preventable.

Prevention in checkout

Recovery via email

Sequence of 3 emails over 48-72 hours. Recovers 10-30% of abandoned carts.

Recovery via retargeting ads

Supplement email; reach users who didn't share email.

SMS abandonment

Higher open rates than email. Works well for cart abandonment specifically.