← Glossary Sales

Inbound

Leads that come TO you (via content, ads, referrals). The customer initiates.

Explained simply.

Inbound is the opposite of outbound. Someone discovers you via content, search, social, a referral, an ad, and raises their hand: demo request, trial signup, pricing inquiry. They're self-qualified (they came to you; they have a real interest). Inbound leads typically close at higher rates than outbound but take longer to generate.

An example.

Marketing team publishes a blog post. It ranks on Google for 'best CRM for real estate.' 200 visits per month land, 20 start a free trial, 4 become paying customers. That's pure inbound. The CAC is the content cost divided by the 4 customers, often much cheaper than outbound.

Why it matters.

Inbound scales at a different shape than outbound. It's slower to start (content takes time to rank, brand takes time to build) but cheaper and more sustainable once working. Best companies have both: outbound for pipeline now, inbound for efficient growth over time.