← Glossary Business

KPI (Key Performance Indicator)

The handful of metrics that tell you if the business is actually working.

Explained simply.

KPIs are the specific numbers you track to know whether you're winning. Not all metrics are KPIs, that's the point. A KPI is a metric tied directly to a goal. For a SaaS company, KPIs might be MRR, churn, CAC, LTV. For a restaurant: revenue per seat, food cost %, table turn time. Picking the right 3-5 KPIs is harder than it sounds.

An example.

A growth-stage SaaS might track: (1) net new MRR, (2) NRR, (3) CAC payback, (4) gross margin. Those four numbers, updated weekly, tell you 90% of what matters. Dozens of other metrics are interesting; these four are the KPIs.

Why it matters.

If everything is a KPI, nothing is. Teams with 20 'critical' dashboards are teams with no priorities. Pick the five that actually move decisions and ignore the rest. Your KPIs should determine what you do this week.