← Glossary Marketing

Persona

A fictional but grounded portrait of one type of ICP customer.

Explained simply.

A persona is a character sketch of a real buyer type: what they do, what they care about, what they struggle with, where they hang out. It's not the ICP itself (which is the segment); it's one archetypal person in that segment. Named, backstoried, and memorable enough that your team can reference them.

An example.

ICP: VP of Eng at a SaaS company. Persona: 'Skeptical Sam', 38, been burned by bad tooling, cares about his team's velocity, reads Hacker News every morning, hates enterprise sales calls. Your copy writes for Sam; your product pitch addresses Sam's worries.

Why it matters.

Personas make your ICP concrete. Instead of marketing to 'VPs of Engineering,' you're marketing to Sam. That specificity shapes copy, product decisions, even pricing. Without personas, marketing stays abstract and bland.